Customers
A customer list that fills itself
You never type a customer in from scratch. Group members sync automatically, buyers are recognised the moment they order, and whatever's missing — a real name, a delivery address — is asked for in the chat they're already in.
How it works
- 1
Members sync in
Every monitored group's members appear in your customer list automatically — phone number and WhatsApp name included, deduplicated across groups.
- 2
Buyers are recognised
When someone orders, the order is tied to their WhatsApp identity. Same buyer, same drop, multiple messages — corrections like "toch maar 2" land on the right running order.
- 3
Gaps fill themselves
Confirm an order from someone you don't know yet and DropManager asks for their name and address in the chat — verified, formatted, saved to the record.
- 4
One record, the whole story
Open a customer and see their details, contact info and address. Open a sale and see the messages behind it, the order lines, and every status change.
- 5
Edit anything inline
Names, emails, companies, addresses — click and type, straight in the table. Bulk-edit where it makes sense.
Handled for you
- Customer creation from group membership
- Buyer recognition across messages and drops
- Name + address collection from unknown buyers
- Deduplication by phone number and WhatsApp identity
- Address verification against the Dutch BAG register
Always your call
- Manual customers — add anyone, member or not
- Every field is editable, nothing is locked
- Which sales link to which customer
- Your data stays yours — export-friendly, no lock-in
In detail
Identity that survives chaos
WhatsApp hides numbers behind privacy identifiers; DropManager resolves them to real phone numbers where possible, so one human stays one customer.
DM sales included
Regulars who order in a private chat instead of the group are recognised too — booked as individual sales against the same customer record.
Per-sale history
Each sale carries an activity log and the chat messages that led to it. "Why does Sophie have 3 bottles?" is answered in one click.
Ready for fulfilment
Because addresses are collected and verified up front, shipping later is one click — no spreadsheet round-trips before a drop can go out the door.